RENTCAROLBIA by Bioenergie S.r.l. - Rental Terms and Conditions
The rental of cars by the Lessor to the Customer is governed by these Rental Conditions, by the rates published on the site and by the Privacy Policy in force at the time of the order. By booking through this platform and accepting the terms and conditions at the time of payment, the Customer declares to have read, understood and accepted the General Rental Conditions and specifically approved the articles:
1. Delivery of the vehicle and start of the rental
2. Vehicle assistance and replacement vehicle
3. Insurance
4. Obligations of the Client
5. Use of the vehicle
6. Fire, Theft, Damage to the vehicle
7. In the event of a claim
8. Return of the vehicle and termination of the rental
9. Rental Fees
10. Payment by credit card / PayPal and pre-authorization for security purposes at the time of collection
11. Responsibilities of the Client and of the Lessor
12. Contract conclusion
13. Applicable Law and Competent Court
14. Changes to the General Conditions
15. Domicile of the Client and communications to the Client
16. Treatment of personal data
1 – Delivery of the vehicle and start of the rental
The rental begins when BIOENERGIE SRL (Lessor) delivers the vehicle to the Customer. The vehicle is delivered in a good state of maintenance and is equipped with the parking triangle, the spare wheel or the repair kit and all the documents necessary for circulation, including a copy of the green insurance card, the certificate and the insurance sticker. Upon delivery of the vehicle, the Customer undertakes to check its condition and equipment together with the personnel assigned by the Lessor and, in particular, to verify that the vehicle is in perfect working order, with the equipment indicated in the Rental Agreement and free from any goods or additional goods and undertakes to return it in the same condition, except for wear and tear proportionate to the duration of the rental and the mileage travelled. It is the Client's responsibility to notify the personnel assigned by the Lessor of any discrepancy with respect to what is indicated in the Rental Agreement and to ascertain it in discussions with the assigned personnel before collecting the car. Failing this, the Customer authorizes the Lessor to charge for all the discrepancies found upon return of the vehicle by the personnel in charge with respect to the delivery status of the vehicle. It is in the Lessor's full discretion to refuse to conclude the rental agreement with the Customer, particularly in cases of theft, damage or accidents with liability charges that occurred in previous rentals.
Vehicle collection - surcharge:
OUT OF LOCATIONS*: Collection or delivery of the vehicle (out of offices) beyond 5 km and no later than 40 km from the headquarters in Via Ghana 4 torre 5 - Olbia (SS) → surcharge of € 20.00 per way (€ 40.00 if both pickup and delivery occur)
OUT OF OFFICE* AND OFFICE HOURS**: Collection or delivery of the vehicle (in one of the offices) during office hours → € 20.00 surcharge per route (€ 40.00 if both collection and delivery occur after hours ).
OUT OF OFFICE* AND OUT OF OFFICE HOURS**: Collection or delivery (out of office and out of office hours) of the vehicle over 5 km and no more than 40 km away from the headquarters in Via Ghana 4 torre 5 - Olbia (SS) a surcharge of € 40.00 (€ 80.00 if both the maximum kilometers permitted by the office for collection and delivery and collection and delivery outside opening hours are exceeded).
* The offices are: RentcarOlbia office via Ghana 4 tower 5 - Olbia (SS), Olbia Costa Smeralda Airport and Port of Olbia.
** RentcarOlbia office hours:
Monday - Saturday Morning 09:00 AM - 13:00 PM | Evening 16:00 PM - 19:00 PM Saturday afternoon and Sunday closed.
The photographs are for illustrative purposes, the colors and fittings of the vehicles may change.
2 – Vehicle assistance and replacement vehicle
In the event of an accident, breakdown and/or the need to have the vehicle towed, the Customer is required to contact the Lessor using the number indicated in the upper menu in the "Call" section. Interventions and/or repairs carried out on the vehicle by the Customer without the Lessor's authorization and/or at centers not affiliated with the Lessor will not be reimbursed by the latter in any way and for any reason. In the event of a request by the Customer for a replacement vehicle, the Lessor reserves the right to decide at its discretion, also on the basis of the availability of vehicles in the place and at the time of the request by the Customer, whether or not to supply the replacement vehicle.
3 - Insurance
The Lessor guarantees that against the civil liability of the Customer and any other person authorized to drive the vehicle, a specific RCA insurance policy has been stipulated with the minimum limits and ceilings imposed by the law and regulations in force. The Insurance does not cover damages resulting from failure to comply with traffic signs indicating obstruction and/or danger or in any case resulting from failure to comply with laws or regulations.
Vehicle explanatory table follows:
Class 1 cars: (e.g. Fiat Panda/Peugeot 108) Fully comprehensive coverage, deductible € 1200.00
Class 2 cars: (e.g. Fiat 500) Fully comprehensive coverage, deductible € 1200.00
Class 3 cars: (e.g. Citroen C3) Fully comprehensive coverage, deductible € 1400.00
Class 4 cars: (e.g. Toyota Yaris Cross hybrid automatic) Fully comprehensive coverage, deductible € 1600.00
The second driver € 7.00 per day.
4 – Obligations of the Client
The Customer is the custodian of the vehicle and acknowledges that he does not hold any real right over it and therefore cannot dispose of it and undertakes:
- to drive and keep the vehicle together with its accessories diligently, with the utmost caution and in compliance with all laws, regulations and any warnings and precautions suggested by the Lessor;
- take care of ordinary maintenance, greasing, checking the levels of lubricants and brake oil;
- to proceed with the payment of any fine and/or contravention paid to him during the lease and to reimburse the Lessor for any expenses, including those of a legal nature, incurred due to and/or as a result of the rental;
- the payment of the amounts due for parking or motorway tolls relating to the rental period;
- to hold the Lessor harmless from any claim made by third parties for damages suffered by them to/from the goods transported or which are in any case on the vehicle;
- compliance with the law on the transport of goods, assuming all responsibility in relation to the necessary accompanying bills;
During the winter period, due to specific provisions of the Authorities, in some areas of Italy there is an obligation to use winter tires or to carry snow chains on board the vehicle; the Lessor makes the snow chains available in the stations affected by the phenomenon and prepares the necessary information, where available. In any case, the Customer undertakes to verify the existence of such a situation with respect to his journey and to observe the relative provisions, requesting the Lessor to rent the chains (if the rented car does not already have heated tires) or deciding, its full discretion, to equip itself autonomously.
5 - Use of the vehicle
The Customer undertakes not to drive or use the vehicle and not to tolerate that they drive or use it:
- in a State for which the green insurance card is not valid;
- by lease;
- to push or tow objects;
- under the influence of drugs, narcotics, alcohol or intoxicants;
- in races, competitions or speed tests;
- for a purpose contrary to the law, regulations and orders of the Authorities;
- unauthorized persons or in any case not indicated on the individual rental contract or any person other than the Customer, including his parents, children, spouse, brother, employer, colleague employed in the same company, partner or the manager (if the Client is a company);
- person who has provided the Lessor with false information about their personal details;
6 – Fire, Theft, Damage to the vehicle
The Customer is required to compensate the Lessor for any damage to the vehicle for any reason whatsoever during the rental, as well as in the event of theft or fire. The Customer is responsible for the cost of repairs, for the loss of rental income quantified on the basis of the applicable price list, for towing and storage costs and for administrative costs incurred for the management of any event or claim arising from the rental, the values of which include the cost of materials, labor and technical downtime. In the event of damage, the Customer is always free to compensate the damage, or to decide to have the car repaired at his own expense and under his own responsibility, notifying the Lessor within 5 days of the notification of the charge or of the ascertainment of the damage in contradictory with the staff of the agency. In this case, the Customer will have to pay the rental cost until the car is returned to the Lessor, repaired in a workmanlike manner and the Lessor reserves the right to accept the repair after testing the car together with the Customer. The Customer will also be required to compensate the Lessor for damages suffered by the vehicle as a result of failure to comply with road obstruction and/or danger signs, damages not covered by the compulsory RCA policy, as specified in point 3, as well as the costs of restoration and/or o cleaning of the vehicle interior if this is returned at the end of the rental with indelible stains and/or burns. Without any reversal of the burden of proof, the possibility for the Customer to prove that the non-fulfilment of his obligations and/or the damage to the vehicle depended on a cause not attributable to him is always without prejudice.
7 – In the event of a claim
The Customer must promptly and in any case as soon as possible:
- inform the Lessor by telephone, sending him in the following 24 hours a detailed report filled in on the form attached to the vehicle documents;
- inform the nearest police authority;
- take note of the names and addresses of the parties and witnesses;
- provide the Lessor with any useful information;
- follow the instructions that the Lessor will provide regarding the custody and/or repairs of the vehicle, also complying with the provisions of point 2;
- in the event of a claim with the counterparty, the Client undertakes to sign the CID form, which must be delivered by the Client to the Lessor without fail within 24 hours or within the term of the rental if it coincides.
In the event that the Renter has not caused or suffered any accident, he must always notify it upon delivery of the vehicle to the Lessor, in order to allow him to protect his rights against fraud or unfounded requests. If the Client fails to declare an accident, despite having incurred one, he accepts the charge of the relative penalty, also due to the significant organizational inconveniences and the higher insurance costs incurred by the Lessor following the omission of information by the Client.
8 – Return of the vehicle and term of rental
The Customer undertakes to return the vehicle to the Lessor's premises (or agreed with him) by the agreed date, or before that date in the event of an express request from the Lessor to that effect. The Customer may extend the delivery deadline by making a request at least 24 hours before the scheduled deadline and only with the prior consent of the Lessor. In the event that the vehicle is not returned within the established terms, the Customer will be required to pay the Lessor the extra rate for each day of delay, as well as all other fees possibly provided for by these General Conditions up to the moment in which the Lessor returns in possession of the vehicle. The Customer will be required to compensate the Lessor for all expenses incurred for the recovery of the vehicle up to its physical delivery. The rental ends when the Lessor takes delivery of the vehicle and checks the conditions in which it is found at the time of delivery in discussions with the Customer. The car must be returned at the agreed time or in any case during the agency's opening hours. In case of authorized delivery of the car during closing time, for the purpose of attributing the liability deriving from possession of the vehicle, the rental is considered terminated when the agency reopens and only if the car has actually been taken into loaded by the staff. The Customer therefore remains responsible for all damages (for example damage to the car, fines, theft, fire, etc.) suffered/caused to the car up to the time of effective delivery by the agency, which will take place at the time of opening to the public. When the agency reopens, the Lessor's staff will check the conditions in which the car was returned and, in the event that discrepancies are found with respect to the conditions verified at the start of the rental (damage, stains, etc.), the Lessor, within the 24 hours following the reopening of the agency, communicates to the Customer at the email address indicated at the time of rental the detection of the damage, supported by photographic documentation and the debit estimate. If the Customer returns the car and the extra options before the pre-established date and time and no longer meets the requirements of the agreed rate, the same cannot be guaranteed. This may result in an increase in the rental cost and there is no refund for unused days. In any case of damage, the Customer is also informed that the charge in the event of a dispute will be made after 5 days from the communication and that within the same term, if he deems the charge not due, he can dispute it or communicate his intention to repair the car at his own expense, in which case art. 6 above.
9 – Rental fees
The Client undertakes to pay the Lessor, based on the provisions of this document and at the rates indicated on the platform:
- the kilometer and time rate;
- the rate due if the vehicle is returned in a place other than the one agreed;
- VAT;
- the amount of fines and/or fines raised during the rental period if incurred by the Lessor;
- motorway tolls and parking fees relating to the use of the vehicle by the Customer where incurred by the Lessor;
- the costs of managing the file for the payment of fines and/or motorway tolls and/or parking fees or for the management of the claim file, to the extent indicated by the relevant item in the Table;
- reimbursement of compensation penalties;
- all expenses and charges incurred by the Lessor to obtain payment by the Client of all amounts owed by the same;
- the sum necessary to bring the petrol tank back to the same level as at the time of delivery as specified below;
- the costs of restoring and/or cleaning the vehicle's passenger compartment if this is returned at the end of the rental with indelible stains and/or burns;
- the costs of restoring the damaged vehicle;
- disposal costs of objects abandoned by the Customer on the vehicle;
- the reimbursement of expenses incurred for the recovery of the vehicle not returned to the agreed place for any reason and of the amount paid to the damaged party in the event of an accident caused by the Customer with fault;
- the amount corresponding to any other service that the Customer has used or purchased at the time of the rental.
The kilometer rate is determined by reading the odometer. The Renter is required to periodically check that the odometer is working and undertakes to immediately inform the Lessor of any malfunctions, following, in this case, the instructions that will be given to him by the Lessor himself. If, upon return, the odometer appears to have been tampered with or broken, the unlimited mileage rate will be applied. Whenever the rate must be commensurate with the number of days, the term "day" defines a period of time of 24 hours starting from the moment in which the vehicle was delivered to the Customer, unless the rate provides otherwise. With specific reference to the item Fuel, the Rental Letter contains the specific indication of the quantity of fuel present at the time of rental and of the quantity that consequently the tank must contain upon return (same as that present at the time of rental). The Customer is therefore free to decide whether to personally refuel before returning (so that the tank reaches the indicated quantity of fuel) or whether to pay the cost of refueling directly to the return agency as can be seen from the price at the pump plus high practiced within a radius of 5 km. No administrative expenses for file management or any penalty will be charged to the Customer in addition to the estimated fuel cost. However, any excess fuel compared to the time of delivery will not be refunded to the Customer.
10 - Online payment by credit card / PayPal and pre-authorization for security purposes at the time of collection
Following payment of the rental rate via the payment form on this platform (www.rentcarolbia.it), the Customer must provide a valid credit card at the time of rental on which to issue a pre-authorization for security purposes, unless expressly authorized by the Lessor to rent even without a credit card. The Lessor may in any case at its full discretion refuse to rent the vehicle to the Client. The Customer, by providing his credit card details, authorizes the Lessor to charge you all the fees due following and as a result of the rental and accepts the charge on the credit card also of what will be due after the closure of the contract also for compensation penalties , fines, motorway tolls, parking, practical management costs, costs of restoring the vehicle following damage not covered by the insurance policy, costs of restoring and/or cleaning the vehicle's interior if returned at the end of the rental with indelible stains and / or burns, disposal costs of objects abandoned on the vehicle by the Customer and all other rental fees indicated in point 9.
11 – Responsibility of the Client and of the Lessor
The Customer who signs the Rental Agreement is liable for the obligations set forth therein, as well as for the actions and/or omissions of anyone driving the vehicle. The Customer is also responsible for all damages caused to the vehicle during the rental, for all disbursements that the Lessor will have to suffer as a result of the rental (for example fines, contraventions incurred during the rental, damages caused to third parties during the rental, etc. ), in the event of delayed delivery or non-delivery of the car, according to the specific provisions of the Rates and the Damages and Penalty Compensation Table. The Customer may choose to partially limit his liability in relation to the rental of vans or to limit it totally in relation to the rental of cars for any of the events indicated above, by purchasing an additional option of conventional limitation of his liability, which in any case is not of a nature insurance, according to the terms and conditions set out in the Tariff, in the Damages Table and Compensatory Penalties. In any case, even by purchasing the liability limitation option, it does not operate in the event of gross negligence by the Customer and in the event of failure by the Customer to comply with these General Rental Conditions and with legal and regulatory obligations. Any limitation or exclusion of liability is not effective and in any case lapses for damages caused voluntarily or through negligence, in violation of the law on road traffic or in violation of the provisions of these General Conditions. The limitation or exclusion of liability is not effective for so-called damages. "excluded" in accordance with the provisions of the Tariff, in the Damages and Compensatory Penalty Table, for example, by way of example only, for damage or theft of tires and/or rims, for damage to the roof and the camber of vans, for damage caused to the clutch kit. The Lessor is not liable to the Renter or any other person for damages of any kind, including economic damage, suffered by the same in persons or property due to breakdowns or malfunctions of the vehicle, breakdowns occurring in the vehicle, failed or delayed delivery, delivery of a vehicle of a category other than that booked, thefts, road accidents, riots, fires, earthquakes, wars or force majeure, meaning by this, in accordance with the law, an irresistible and unpredictable event, extraordinary and independent of the will of the parties and which prevents the parties from fulfilling their obligations. The Lessor assumes no responsibility for the custody of any objects found in the car after the rental and all disposal costs are in any case borne by the Client.
12 – Contract conclusion
The immediate termination of the contract by the parties is envisaged in the event of non-compliance with the terms of the contract. Furthermore, if, in the face of a breach of the contractual terms attributable to us, the Customer decides to terminate the contract in advance, he must immediately notify it and return the car and extra options as soon as possible. In any case, the Customer is required to pay all amounts due under the contract, including rental costs up to the date of return and inspection of the car.
13 - Applicable law and Competent Court
The law applicable to the rental contract regulated by these General Conditions is the Italian one. For any controversy, derived from and/or connected with the rental of the vehicle, for any action necessary for the compulsory recovery of the credit accrued by the Lessor, the Court of the registered office of the Lessor will be exclusively competent, with the exception of the hypothesis contemplated in art. 33, paragraph 2, letter u, of the Consumer Code (Legislative Decree 206/2005) in which the Court of the registered office or residence of the Consumer has exclusive jurisdiction.
14 – Changes to the General Conditions
No modifications can be made to these General Conditions without the written consent of a representative of the Lessor equipped with a specific written power of attorney.
15 – Domicile of the Customer and communications to the Customer
The Customer declares to elect his domicile at the address communicated to the Lessor, as resulting from the Rental Agreement. Unless otherwise expressly indicated by the Customer in this sense, contractual communications will take place at the e-mail address indicated by the Customer.
16 – Treatment of personal data
The Customer's personal data will be processed for:
- provide rental services;
- carry out identity, security, driving license and credit checks;
- monitor and improve the quality and management of our services.
In order to detect and prevent crime, we may use electronic devices in the vehicle to monitor the condition, performance and operation of the vehicle and to track its movements. This information may be used during the rental period and at any time thereafter (if relevant and within the limits established by current legislation). They will not however make audio or video recordings. Customer information will be shared with:
- other activities within BIOENERGIE SRL exclusively for the purpose of providing vehicle rental services and other services provided;
- third parties such as law enforcement, parking managers;
- third parties in order to carry out identity checks, security checks, checks on accidents and thefts, investigations and prevention of any crimes in relation to the rental.
By signing the rental agreement, the Customer grants his explicit consent to the use of personal data within the limits established by current legislation.